Challenging patient encounters: Communication and documentation tips

Janet Nuth, Canada

Physician Advisor
Safe medical care learning


In this session an approach to challenging patient encounters will be discussed including office policies regarding code of conduct, practical communication tools, de-esculating startegies and documentation tips.


At the conclusion of this session, participants will be able to:

  • Describe the impact of challenging encounters on both patients and physicians
  • Identify practical communication tools to use in challenging encounters 
  • Outline best practices for documenting these encounters and discussions


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