Overview

In this session an approach to challenging patient encounters will be discussed including office policies regarding code of conduct, practical communication tools, de-esculating startegies and documentation tips.

Objectives

At the conclusion of this session, participants will be able to:

• Describe the impact of challenging encounters on both patients and physicians
• Identify practical communication tools to use in challenging encounters 
• Outline best practices for documenting these encounters and discussions

Recommended Reading Websites